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  • Are you really going to choose a business consultant by reading their website?

    Of course you're not, so why not cut to the chase and call me, Sarah, on 03 442 3645. A quick chat is the easiest and fastest way for you to find out whether we'll be able to work together to grow your business. I'm always happy to talk about business innovation and strategic change and if I can't help you, maybe I can point you towards someone who can. If you'd prefer that I phone you just use my contact form to let me know and I'll get back to you.
  • Articles & Case Studies

    Re-thinking Service Quality

    Quality Control gone mad

    I was told an interesting story today by a highly successful local business woman.  She is arranging for her elderly father to move down to Queenstown to be closer to her.  She has been looking for a house for him to rent but been put off by the rigidity of the application process.  Her father [...]

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    Beyond sole trader

    growthimage

    There sometimes seems to be a huge chasm between the world of the sole trader and that of the small business owner.  It’s certainly a gap that many trip over, while a few disappear into the depths forever.
    Where does the time go?
    The biggest challenge for people going through this transition is time.  It’s likely that [...]

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    Frameworks for Innovation

    Innovation

    Innovation plays a crucial role in the ability of every business to effectively respond to the challenges and opportunities presented by both local and global economies and the environment we operate within. This training course provides the critical skills and tools for developing and sustaining innovation and creating new and improved products, services and processes.
    Course [...]

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    Frameworks for Change Management

    Frameworks for Change Management

    Managing change is a critical skill in today’s world of rapid and continuous change. Businesses often recognise the challenge of getting people to change shortly after implementation has started. The new system, process or structure is expected to go in unopposed. When the welcome mat doesn’t appear the project team scrambles to do some patch [...]

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    Control & Change

    kubler_ross

    There’s an interesting blog on HBR today called What to Do When You’re Out of Control by Peter Bregman.  It’s written as an example of how we can help ourselves feel better and deal with others more effectively in uncertain situations. To me it strikes right at the heart of Change Management.
    As Change Managers, Agents [...]

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