Change Management is about HOW people do things rather than WHAT they do. It has long been recognised that the things that make for a great customer experience are less about the process your staff follow and more about how they interact with and respond to the needs of your customers as individuals.

The Forming Change Process:

  • Leading change
  • Sharing the need
  • Shaping the vision
  • Mobilising commitment
  • Communicating the change
  • Aligning the infrastructure
  • Sustaining momentum

The emphasis on each step in the process varies depending on the needs of the group involved.

Good to Great – Sustainable Change

A major part of my Change Management experience comes from implementing programmes aimed at developing some of the core characteristics of a ‘Great’ organisation as defined by Jim Collins in his seminal work “Good to Great”. (As a classic business book this is unusual in that it is based on extensive research rather than pure opinion.) If you are familir with his work, running change programmes based on this may seem a contradiction in terms, however, the methodology I use fosters level 5 leadership qualities, individual and team learning, recognition of common values and lessons from cognitive psychology to create an organisation where employees at all levels choose to work rather than wishing they were almost anywhere else.  If your goal is a sustainably successful organisation, then this is the key.

Off the shelf Change Workshops from Forming

Available for delivery by arrangement to you and your team, throughout New Zealand and Australia.  These are periodically available as public courses (click to see available dates).

Slice series: 1-1.5 hours

  • Superheroes and Sidekicks: leading by example.
  • Stakeholder Management: identifying and coping with supporters and blockers.
  • Communicating Change: making the message work.
  • Making Change Easy: creating right the conditions for doing things differently.

Practitioner Series:

  • Frameworks for Change Management: a 3 day course developing the skills and techniques to manage a compact change project.