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	<link>http://www.forming.co.nz</link>
	<description>Business &#38; Technology Consultancy</description>
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		<title>Re-thinking Service Quality</title>
		<link>http://www.forming.co.nz/2010/re-thinking-service-quality/</link>
		<comments>http://www.forming.co.nz/2010/re-thinking-service-quality/#comments</comments>
		<pubDate>Tue, 19 Jan 2010 03:12:41 +0000</pubDate>
		<dc:creator>admin</dc:creator>
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		<category><![CDATA[change]]></category>
		<category><![CDATA[coaching]]></category>
		<category><![CDATA[group-coaching]]></category>
		<category><![CDATA[LEAN]]></category>
		<category><![CDATA[quality]]></category>
		<category><![CDATA[Six Sigma]]></category>

		<guid isPermaLink="false">http://www.forming.co.nz/?p=436</guid>
		<description><![CDATA[
I was told an interesting story today by a highly successful local business woman.  She is arranging for her elderly father to move down to Queenstown to be closer to her.  She has been looking for a house for him to rent but been put off by the rigidity of the application process.  Her father [...]]]></description>
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		<title>Beyond sole trader</title>
		<link>http://www.forming.co.nz/2009/beyond-sole-trader/</link>
		<comments>http://www.forming.co.nz/2009/beyond-sole-trader/#comments</comments>
		<pubDate>Mon, 07 Dec 2009 04:21:14 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[what I do]]></category>
		<category><![CDATA[business]]></category>
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		<guid isPermaLink="false">http://www.forming.co.nz/?p=430</guid>
		<description><![CDATA[There sometimes seems to be a huge chasm between the world of the sole trader and that of the small business owner.  It&#8217;s certainly a gap that many trip over, while a few disappear into the depths forever.
Where does the time go?
The biggest challenge for people going through this transition is time.  It&#8217;s likely that [...]]]></description>
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		<title>Frameworks for Innovation</title>
		<link>http://www.forming.co.nz/2009/frameworks-for-innovation/</link>
		<comments>http://www.forming.co.nz/2009/frameworks-for-innovation/#comments</comments>
		<pubDate>Tue, 22 Sep 2009 23:04:44 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[courses]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[frameworks]]></category>
		<category><![CDATA[innovation]]></category>
		<category><![CDATA[training]]></category>

		<guid isPermaLink="false">http://www.forming.co.nz/?p=365</guid>
		<description><![CDATA[Innovation plays a crucial role in the ability of every business to effectively respond to the challenges and opportunities presented by both local and global economies and the environment we operate within. This training course provides the critical skills and tools for developing and sustaining innovation and creating new and improved products, services and processes.
Course [...]]]></description>
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		<title>Frameworks for Change Management</title>
		<link>http://www.forming.co.nz/2009/frameworks-for-change-management/</link>
		<comments>http://www.forming.co.nz/2009/frameworks-for-change-management/#comments</comments>
		<pubDate>Tue, 22 Sep 2009 22:54:25 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[courses]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[change]]></category>
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		<category><![CDATA[training]]></category>

		<guid isPermaLink="false">http://www.forming.co.nz/?p=362</guid>
		<description><![CDATA[Managing change is a critical skill in today’s world of rapid and continuous change. Businesses often recognise the challenge of getting people to change shortly after implementation has started. The new system, process or structure is expected to go in unopposed. When the welcome mat doesn’t appear the project team scrambles to do some patch [...]]]></description>
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		<title>Control &amp; Change</title>
		<link>http://www.forming.co.nz/2009/control-change/</link>
		<comments>http://www.forming.co.nz/2009/control-change/#comments</comments>
		<pubDate>Wed, 26 Aug 2009 21:31:01 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[forming]]></category>
		<category><![CDATA[change]]></category>
		<category><![CDATA[consulting]]></category>
		<category><![CDATA[performing]]></category>
		<category><![CDATA[programme]]></category>

		<guid isPermaLink="false">http://www.forming.co.nz/?p=344</guid>
		<description><![CDATA[There&#8217;s an interesting blog on HBR today called What to Do When You&#8217;re Out of Control by Peter Bregman.  It&#8217;s written as an example of how we can help ourselves feel better and deal with others more effectively in uncertain situations. To me it strikes right at the heart of Change Management.
As Change Managers, Agents [...]]]></description>
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		<title>Scrum for Small Businesses</title>
		<link>http://www.forming.co.nz/2009/scrum-for-small-businesses/</link>
		<comments>http://www.forming.co.nz/2009/scrum-for-small-businesses/#comments</comments>
		<pubDate>Sun, 02 Aug 2009 20:50:21 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[what I do]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[facilitation]]></category>
		<category><![CDATA[LEAN]]></category>
		<category><![CDATA[performing]]></category>
		<category><![CDATA[scrum]]></category>
		<category><![CDATA[Six Sigma]]></category>

		<guid isPermaLink="false">http://www.forming.co.nz/?p=329</guid>
		<description><![CDATA[No, I&#8217;m not suggesting that a game of rugby is the way to mange your small business.  Scrum is a technique more commonly used as part of Agile software development by businesses like Google and Nokia.  High Tech companies are hotbeds of innovative ways of doing things.  Developing a new phone is high risk and [...]]]></description>
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		<title>Innovation</title>
		<link>http://www.forming.co.nz/2009/innovation/</link>
		<comments>http://www.forming.co.nz/2009/innovation/#comments</comments>
		<pubDate>Thu, 23 Jul 2009 20:33:40 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[what I do]]></category>
		<category><![CDATA[change]]></category>
		<category><![CDATA[consulting]]></category>
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		<guid isPermaLink="false">http://www.forming.co.nz/?p=312</guid>
		<description><![CDATA[Innovators are, above all, problem solvers.  They don&#8217;t sit in front of a workbench and say &#8216;I wonder what will happen if I add this widget to this whatsit &#8211; Oh look a self-sealing-stembolt!&#8217;  (There are people who do that &#8211; they&#8217;re called research scientists and 99% of the time they are just proving that [...]]]></description>
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		<title>New Technology</title>
		<link>http://www.forming.co.nz/2009/new-technology/</link>
		<comments>http://www.forming.co.nz/2009/new-technology/#comments</comments>
		<pubDate>Mon, 20 Jul 2009 05:20:54 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[what I do]]></category>
		<category><![CDATA[facilitation]]></category>
		<category><![CDATA[governance]]></category>
		<category><![CDATA[ICT]]></category>
		<category><![CDATA[project]]></category>
		<category><![CDATA[testing]]></category>
		<category><![CDATA[websites]]></category>

		<guid isPermaLink="false">http://www.forming.co.nz/?p=298</guid>
		<description><![CDATA[From the business (ie non-technical) perspective the introduction of new technology should be a symmetrical process.

The process should include all of the following stages:

Vision &#8211; what the business will achieve through the technology.
Business Requirements &#8211; what the business actually wants to do with the technology.
Functional Specification &#8211; a translation of step 2 into terms describing [...]]]></description>
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		<title>Managing Change</title>
		<link>http://www.forming.co.nz/2009/managing-change/</link>
		<comments>http://www.forming.co.nz/2009/managing-change/#comments</comments>
		<pubDate>Mon, 20 Jul 2009 04:53:02 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[what I do]]></category>
		<category><![CDATA[change]]></category>
		<category><![CDATA[culture]]></category>
		<category><![CDATA[facilitation]]></category>
		<category><![CDATA[group-coaching]]></category>
		<category><![CDATA[programme]]></category>
		<category><![CDATA[project]]></category>
		<category><![CDATA[risk]]></category>

		<guid isPermaLink="false">http://www.forming.co.nz/?p=294</guid>
		<description><![CDATA[It&#8217;s impossible for business change to be wholly confined to systems and processes &#8211; people are always involved too and therein lies the key difference between project or programme management and change management.  The first two are primarily concerned with delivering tangible changes while the later is focussed on enabling the people impacted to accept, [...]]]></description>
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		<title>Re-engineering</title>
		<link>http://www.forming.co.nz/2009/re-engineering/</link>
		<comments>http://www.forming.co.nz/2009/re-engineering/#comments</comments>
		<pubDate>Mon, 20 Jul 2009 03:00:30 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[what I do]]></category>
		<category><![CDATA[consulting]]></category>
		<category><![CDATA[LEAN]]></category>
		<category><![CDATA[optimisation]]></category>
		<category><![CDATA[re-engineering]]></category>
		<category><![CDATA[Six Sigma]]></category>

		<guid isPermaLink="false">http://www.forming.co.nz/?p=287</guid>
		<description><![CDATA[If optimisation is all about ensuring that WHAT you do delivers your business&#8217; requirements then re-engineering is all about ensuring that HOW you do those things is as efficient and cost-effective as possible.
The term re-engineering tends to bring to mind large scale manufacturing processes and in fact this is where many of the well known [...]]]></description>
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