The MD of a small business had recently invested in a training course on how to chair meetings more effectively. He had recognised the value in the techniques given by the course and tried hard to implement them when he return to work. However, he found that the techniques prevented him from having the level of detailed input that he was used to and he felt that the quality of decision making dropped. A discussion with several board members and a review of some recent minutes made it clear to me that, this being a small business, the MD was actually needed to fulfil an ‘expert’ role as well as be the meeting chair. I facilitated the next 3 board meetings and specifically took on the role of ‘meeting manager’ (eg ”mediator’, ‘time-keeper’, ‘topic sheepdog’ etc.) and left him with the roles of ‘expert’ and ‘decision maker’. This worked well and prior to the fourth meeting I spent time coaching the MD’s PA to fulfill my role on a permanent basis.
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