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	<title>Forming &#187; change</title>
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		<title>Re-thinking Service Quality</title>
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		<pubDate>Tue, 19 Jan 2010 03:12:41 +0000</pubDate>
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I was told an interesting story today by a highly successful local business woman.  She is arranging for her elderly father to move down to Queenstown to be closer to her.  She has been looking for a house for him to rent but been put off by the rigidity of the application process.  Her father [...]]]></description>
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		<title>Frameworks for Change Management</title>
		<link>http://www.forming.co.nz/2009/frameworks-for-change-management/</link>
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		<pubDate>Tue, 22 Sep 2009 22:54:25 +0000</pubDate>
		<dc:creator>admin</dc:creator>
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		<description><![CDATA[Managing change is a critical skill in today’s world of rapid and continuous change. Businesses often recognise the challenge of getting people to change shortly after implementation has started. The new system, process or structure is expected to go in unopposed. When the welcome mat doesn’t appear the project team scrambles to do some patch [...]]]></description>
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		<title>Control &amp; Change</title>
		<link>http://www.forming.co.nz/2009/control-change/</link>
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		<pubDate>Wed, 26 Aug 2009 21:31:01 +0000</pubDate>
		<dc:creator>admin</dc:creator>
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		<description><![CDATA[There&#8217;s an interesting blog on HBR today called What to Do When You&#8217;re Out of Control by Peter Bregman.  It&#8217;s written as an example of how we can help ourselves feel better and deal with others more effectively in uncertain situations. To me it strikes right at the heart of Change Management.
As Change Managers, Agents [...]]]></description>
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		<title>Innovation</title>
		<link>http://www.forming.co.nz/2009/innovation/</link>
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		<pubDate>Thu, 23 Jul 2009 20:33:40 +0000</pubDate>
		<dc:creator>admin</dc:creator>
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		<description><![CDATA[Innovators are, above all, problem solvers.  They don&#8217;t sit in front of a workbench and say &#8216;I wonder what will happen if I add this widget to this whatsit &#8211; Oh look a self-sealing-stembolt!&#8217;  (There are people who do that &#8211; they&#8217;re called research scientists and 99% of the time they are just proving that [...]]]></description>
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		<title>Managing Change</title>
		<link>http://www.forming.co.nz/2009/managing-change/</link>
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		<pubDate>Mon, 20 Jul 2009 04:53:02 +0000</pubDate>
		<dc:creator>admin</dc:creator>
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		<description><![CDATA[It&#8217;s impossible for business change to be wholly confined to systems and processes &#8211; people are always involved too and therein lies the key difference between project or programme management and change management.  The first two are primarily concerned with delivering tangible changes while the later is focussed on enabling the people impacted to accept, [...]]]></description>
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