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	<title>Forming &#187; group-coaching</title>
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		<title>Re-thinking Service Quality</title>
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		<pubDate>Tue, 19 Jan 2010 03:12:41 +0000</pubDate>
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I was told an interesting story today by a highly successful local business woman.  She is arranging for her elderly father to move down to Queenstown to be closer to her.  She has been looking for a house for him to rent but been put off by the rigidity of the application process.  Her father [...]]]></description>
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		<title>Frameworks for Change Management</title>
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		<pubDate>Tue, 22 Sep 2009 22:54:25 +0000</pubDate>
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		<description><![CDATA[Managing change is a critical skill in today’s world of rapid and continuous change. Businesses often recognise the challenge of getting people to change shortly after implementation has started. The new system, process or structure is expected to go in unopposed. When the welcome mat doesn’t appear the project team scrambles to do some patch [...]]]></description>
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		<title>Managing Change</title>
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		<pubDate>Mon, 20 Jul 2009 04:53:02 +0000</pubDate>
		<dc:creator>admin</dc:creator>
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		<description><![CDATA[It&#8217;s impossible for business change to be wholly confined to systems and processes &#8211; people are always involved too and therein lies the key difference between project or programme management and change management.  The first two are primarily concerned with delivering tangible changes while the later is focussed on enabling the people impacted to accept, [...]]]></description>
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		<title>Facilitation</title>
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		<pubDate>Thu, 16 Jul 2009 03:04:45 +0000</pubDate>
		<dc:creator>admin</dc:creator>
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		<description><![CDATA[Facilitation is literally the act of making something easier for those involved. In practise this usually means  that I guide a group of people through a process of discovery, investigation and/or decision making.  As a facilitator I am not there to provide advice or technical input but to ask the right questions, build a shared [...]]]></description>
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		<title>Why &#8216;Forming&#8217;?</title>
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		<pubDate>Wed, 15 Jul 2009 02:22:08 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[forming]]></category>
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		<description><![CDATA[Forming is the term that Bruce Tuckman chose to use in his 1965 paper &#8216;Developmental Sequence in Small Groups&#8217; to describe what happens when a group of people first come together with a common purpose.  Together, Forming and the following three stages that he defined &#8211; Storming, Norming and Performing &#8211; have become an enduring [...]]]></description>
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