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	<title>Forming &#187; quality</title>
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		<title>Re-thinking Service Quality</title>
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		<pubDate>Tue, 19 Jan 2010 03:12:41 +0000</pubDate>
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I was told an interesting story today by a highly successful local business woman.  She is arranging for her elderly father to move down to Queenstown to be closer to her.  She has been looking for a house for him to rent but been put off by the rigidity of the application process.  Her father [...]]]></description>
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