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  • Are you really going to choose a business consultant by reading their website?

    Of course you're not, so why not cut to the chase and call me, Sarah, on 03 442 3645. A quick chat is the easiest and fastest way for you to find out whether we'll be able to work together to grow your business. I'm always happy to talk about business innovation and strategic change and if I can't help you, maybe I can point you towards someone who can. If you'd prefer that I phone you just use my contact form to let me know and I'll get back to you.

    • Re-engineering

    If optimisation is all about ensuring that WHAT you do delivers your business’ requirements then re-engineering is all about ensuring that HOW you do those things is as efficient and cost-effective as possible.

    The term re-engineering tends to bring to mind large scale manufacturing processes and in fact this is where many of the well known methodologies such as LEAN (Toyota) and Six Sigma (Motorola) are developed.  I have been involved in managing and delivering re-engineering projects since 1993 (back then it was called Total Quality Management if anyone remembers that one!) and my experience has been mainly within

    • technology intensive service environments such as call centres,
    • online processing such as web application forms and
    • intra business processes such as HRM and ICT delivery and support.