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		<title>Re-thinking Service Quality</title>
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		<pubDate>Tue, 19 Jan 2010 03:12:41 +0000</pubDate>
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		<description><![CDATA[I was told an interesting story today by a highly successful local business woman.  She is arranging for her elderly father to move down to Queenstown to be closer to her.  She has been looking for a house for him &#8230; <a href="http://www.forming.co.nz/2010/01/re-thinking-service-quality/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<title>Scrum for Small Businesses</title>
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		<description><![CDATA[No, I&#8217;m not suggesting that a game of rugby is the way to mange your small business.  Scrum is a technique more commonly used as part of Agile software development by businesses like Google and Nokia.  High Tech companies are &#8230; <a href="http://www.forming.co.nz/2009/08/scrum-for-small-businesses/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<title>Re-engineering</title>
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		<pubDate>Mon, 20 Jul 2009 03:00:30 +0000</pubDate>
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		<description><![CDATA[If optimisation is all about ensuring that WHAT you do delivers your business&#8217; requirements then re-engineering is all about ensuring that HOW you do those things is as efficient and cost-effective as possible. The term re-engineering tends to bring to &#8230; <a href="http://www.forming.co.nz/2009/07/re-engineering/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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